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Author Topic: Preliminary report on the investigation from Ssnake  (Read 2203 times)

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Offline Lumituisku

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Preliminary report on the investigation from Ssnake
« on: July 14, 2015, 11:25:05 AM »
This message was posted to Esimgames forum today by Ssnake

link to original http://www.steelbeasts.com/sbforums/showthread.php?t=21983

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Preliminary report on the investigation

  • One of the teamspeak users used an avatar image from a meme generator.
    Friday evening around 21:14 (GMT-6), another user complained about said avatar image on grounds of racism.
    Moderator contacted the offending user to remove his avatar image.
    The user did not react to the moderator's request.
    15 minutes later the other user insisted on the images' removal, which the moderator then did within one minute.
  • At that point the user moved the discussion to the point that "playing the game was more important" to the moderator than "stamping out racism", and felt attacked by moderator's statement "There, I removed it. Acceptable?"
  • Moderator asked him to step back and calm down, which the complaining user considered "disrespectful". Moderator offered a conversation "after this game [TGIF] is over".
    The user replied
    Quote
    Quote: It is 3:36 a.m . It is unlikely i will be here. Especially when you treat me the way you do.
  • Moderator then tried to engage in a voice chat, for which no recording could be obtained.
    According to moderator's statement he was cut short in every sentence he tried to say, and the conversation quickly escalated into a shouting match.
  • The user's submission of his counter-point to the events is in near-perfect alignment with what the moderator reported to me (see below), which this investigation considers undisputed.
    Likewise, the shouting is not disputed by any party.
    However, user asserts that moderator's chat response was "aggressive and sarcastic"; moderator later admitted that he was "testy" but insists that he threatened to ban the user only because he caused disruption of the TGIF community event, not because he complained about the offensive avatar image.
  • One hour later moderator contacted me about the incident, submitted the chat log and his recollection of the incident, then offered his resignation.
  • Two hours after the incident the user sent me an email reporting that "a serious incident took place in the Steel Beasts TeamSpeak channel" involving members of eSim Games, and announced a full complaint at a later point.
  • I received that email 45 minutes later at 08:23 (GMT+2).
    After a first review of the submitted material I decided that as a temporary measure to prevent further escalation the TeamSpeak server had to be shut down, and notified the webmaster about it.
  • Our team member (the former moderator) sent an email of apology to the user less than three hours after the incident. To date we haven't received a reply.
  • We then waited for the announced "full complaint", which reached me only late, yesterday evening (July 13).
  • Around 22:11 (GMT+2) I received an email reading, full quote:
    Quote
    Quote: Why has the server license been removed?

    Thank you
    As it turned out, I had issued a ticket for a PE Server license to the user in August 2014. Unused tickets are often passed on to other users after nine to twelve months, and as it happened, another user activated it on June 15 this year - according to the server log.
    In my response to the user I explained what happened and sent out a fresh ticket to fulfill his need for a PE Server license (presumably to support the DOW community).
    In his response the user however claimed that the ticket had still been good on the night of July 11th, and came to the conclusion that its activation had been performed in retaliation for the original incident - despite the fact that I sent a fresh ticket in the same email.
  • The user then shifted the discussion to the fact that he could no longer use the PE Server of SteelBeasts.com and alleged that it was no coincidence
  • Old text - This allegation was also investigated.
    According to the webmaster, a previous user ("Badger") that has been banned a while ago has ever since tried to interfere with the SteelBeasts.com PE Server license by drawing it from various IP addresses (so nobody else can use it). Therefore regular updates of blocked IP addresses are required for uninterrupted service to the community at large. It cannot be ruled out that said user seized the opportunity of the incident to capitalize on a rapidly evolving chaotic situation and sow more strife and disruption.

    New text - According to the webmaster, a previous user whose virtual unit was removed from the TeamSpeak server a while ago for general jackassery and artificial drama seems to access the SteelBeasts.com PE Server license by drawing it from various IP addresses (for whatever reason; in a recent post he claimed incompetence). Therefore regular updates of blocked IP addresses are required for uninterrupted service to the community at large. While it may not be that said user seized the opportunity of the incident to capitalize on a rapidly evolving chaotic situation and sow more strife and disruption, some other user had apparently nothing better to do than to run to him and tell him about this report because my findings somehow caused hurt feelings, and now more drama.

Conclusions:

  • While the offending avatar image was removed by moderator action in less than twenty minutes after the first complaint was filed, it could have been quicker (but not much).
  • In order to achieve quicker response times eSim staff cannot moderate the voice chat due to too many other job related obligations.
    Our ability to moderate a voice chat is limited, and always will be. We neither have the staff to give a 24/7 surveillance of all channels (let alone private text chat), nor an inclination to eavesdrop on each and every conversation among our customers.
    This also means that in the future, as no eSim staff will be among the moderators, all conflict must be resolved within the community or else this community has no future.
  • Given that we cannot accomplish the kind of totalitarian surveillance that would be required to detect every transgression we decided to shut down the Teamspeak server until we have found a way to deal with this situation.

    Even with the encouraging response from the community where many users expressed their wish to support eSim Games with moderating the voice chat we can only hope to increase the chances to intervene in a more timely fashion

    The search for more moderators is done in the hope to re-open the TeamSpeak service to the community.

    eSim Games is currently deliberating which practical solutions remain to find a balance between the degree of "policing" the voice channels and a reasonable workload for those volunteers who now may spend a considerable time of their life hanging out in the various voice channels.
    Most likely this means that we have to curb the service by opening the server only for previously announced game sessions (+/- one hour), and by eliminating the channels that were previously kept open for the virtual units 24/7 as a free service.

    We should probably also disable the ability to use avatar images to reduce the moderator workload.

The entire eSim Games team hopes that our attempts to rectify the situation are seen as what they are intended to be, an honest approach to the problem of limited manpower (which we acknowledge), within the limitations of practicality given that the voice chat server is a free service.


We cannot provide a world without interpersonal conflicts.


The uniting factor for every visitor here is the interest in a common product, Steel Beasts, and the playful study of contemporary combined arms combat tactics at the company team level (+/- one tactical level). We have people from all over the world with different background - in culture, history, personal circumstances, in short:
The full spectrum of human personalities.
It is almost guaranteed that every user will sooner or later be confronted with other personalities that are at odds with his own ideals. It is essential that tolerance is offered from both sides.

eSim Games stands for the responsible use of free speech and personal freedom, equality before the law, and justice. A part of that "being responsible" credo are our forum rules to avoide political or religious debate because they have the potential to quickly escalate, as our experiments with a less restrictive policy have shown in the past (some old hands may still remember).
In short: Don't be an asshole, and don't be a sissy.

This forum doesn't need more rules.
We need more responsible user behavior.

In short, we need users capable of self-reflection. I will advise future moderators to look for signs that a person is incapable of putting himself into the shoes of the other, and generally, for a lack of humor (remember though that not every joke is funny).
We will not tolerate racism or homophobia. Narcissists shall have no place at SteelBeasts.com, nor joyless warriors of political correctness.

If you think that you're perfect and that the community here consists exclusively of hostile idiots, chances are this forum is not made for you. Move on to greener pastures please, rather than trying to engineer this society to your personal ideals.

__________________
Do not use PMs to contact me - send me an email if you want me to do you a favor, and I'll be your happy servant.


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This message was posted to Esimgames forum today by Ssnake

link to original http://www.steelbeasts.com/sbforums/showthread.php?t=21983
« Last Edit: July 15, 2015, 06:29:20 PM by Lumituisku »

Pain is the nature of life. it is the recognition that I'm nothing more. - Mark Rowland's

Offline Cougar11

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Re: Preliminary report on the investigation from Ssnake
« Reply #1 on: July 14, 2015, 01:01:34 PM »
Not exactly what I was hoping for. It was in the realm of what I thought could happen. Not much at all that anyone can do about it though.

Sent from my XT1080 using Tapatalk


Offline Frankie

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  • From Dogs of War to Pipes Of Peace
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Re: Preliminary report on the investigation from Ssnake
« Reply #2 on: July 14, 2015, 03:26:04 PM »
I think that I am imperfectly perfect.

After the Dogs of War are let slip, let us smoke the Pipes Of Peace.

Offline Stardog765

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Re: Preliminary report on the investigation from Ssnake
« Reply #3 on: July 14, 2015, 04:30:35 PM »
At the risk of upsetting anyone here I will just say I think his response after the laying out of the fact is pretty good.
I know that might not be a popular view here at the moment and I dont wish to upset the apple cart but I also have to be honest.
I dont think their TS or forums should tolerate racism or bigotry BUT i also dont think they can police it for political correctness either. Nor should they.

We all have to remember this is the INTERNET. You are going to be offended and you are going to find things distasteful. That is the nature of the internet and the freedom that comes with it. Sometimes we have to harden our skins abit and just accept that we are offended, shake our heads, know you are a better person than whoever and move on.

Without a doubt some found the avatar offensive among many other avatars in the past as I am sure some didnt. It is in the end a matter of personal interpretation in most cases.  My advice to anyone who is easily offended by things like that make it a point to not look at peoples avatars if ever on TS.  People are going to be A-Holes. We cant stop it and we cant legislate it out of them through more and more rules.

I hope this post is not perceived in taking any sides, just being honest about my feelings on this whole incident.

Love you all, but in a manly way of course :)  Now go play your game and put this in the rear view.


Offline Asid

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Re: Preliminary report on the investigation from Ssnake
« Reply #4 on: July 15, 2015, 03:54:30 PM »
The "facts“ which were published can only be described as one sided and biased . Quotes and information have been omitted or taken out of context. It is not a true and fair portrayal of events.

There is verifiable evidence:
•   Screenshots
•   Voice recording
•   TeamSpeak event logs
•   Witnesses

This is a sad day

Regards

I stand against Racism, Bigotry and Bullying

Offline Lumituisku

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Re: Preliminary report on the investigation from Ssnake
« Reply #5 on: July 15, 2015, 06:32:07 PM »

Updated original post. With newly added statement. (old on orange, new content on red)

Pain is the nature of life. it is the recognition that I'm nothing more. - Mark Rowland's

 

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