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Offline Asid

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Community Guidelines: Easy Anti-Cheat & Cheating

Hello everyone! We figured it was time to provide a bit of an overview about the third-party system we use to detect hacks & cheats, Easy Anti-Cheat. Our previous titles Insurgency (2014) and Day of Infamy used BattlEye for this purpose, however we switched to EAC for Insurgency: Sandstorm. EAC is one of the industry leaders in game security and Anti-Cheat and is used by many popular games including Fortnite, FarCry 5, Ghost Recon: Wildlands, and fellow indie shooters Squad and World War 3.

What is Easy Anti-Cheat?

EAC, provided by Epic Games, is designed to prevent, detect, and ban cheaters in multiplayer online games. It recognizes cheating software on players’ systems while Sandstorm is running and removes accounts abusing the game with those. EAC is used by a ton of other games and you can see the full list here: EAC Partners: https://www.easy.ac/en-us/partners/

Do I Have to Install EAC?

To play Insurgency: Sandstorm, EAC must be installed together with the game on your computer. When you play our games, you are agreeing to New World Interactive’s Terms & Conditions to allow EAC to to monitor and identify hacks and cheating software in your system while playing the game. We are committed to finding and banning players who use cheats in our game and to do this, EAC must be allowed to run.

I’m Getting EAC Error Codes when I Start Sandstorm. Help!

View EAC’s troubleshooting guide here: EAC: Troubleshooting Guide: https://www.easy.ac/en-us/support/sandstorm/

If you have followed all of those steps and are still encountering EAC error codes, contact them directly here: EAC: Contact Technical Support: https://www.easy.ac/en-us/support/sandstorm/contact/tech/

I’ve Been Banned! What Do I Do?

EAC has found cheat software, untrusted and/or unknown system files, debuggers, or otherwise suspicious software on your system or you may have used custom scripts that have caused you to be flagged. If you have received your ban from EAC, you can find a ton of information on how EAC handles bans here: EAC: Account Bans: https://www.easy.ac/en-us/support/sandstorm/account/bans/

Please bear in mind EAC has a zero-tolerance policy against cheating.

Make sure to scan your systems regularly for viruses and suspicious files. Don’t download files from untrustworthy sites. Put that anti-virus to work!

If you feel you received a ban in error, submit a ban appeal to EAC here: EAC: Insurgency: Sandstorm Ban Appeal: https://www.easy.ac/en-us/support/sandstorm/contact/appeal/ General response time, according to EAC, is 3 to 14 days. While this may seem a bit long, we recommend players submitting appeals refrain from sending multiple tickets as this may increase your response time.

I Found a Cheat for Sandstorm or a Player that is Cheating.

Please fill out a Cheat Report for EAC to investigate. If you’re reporting a cheat for sale/download for Insurgency: Sandstorm, please include a link to the relevant site. If you encounter a player who you suspect is using hacks or cheats, grab the replay ID of the match and the Steam ID of the player and it include it in your report. Be sure to watch the replay first and include the approximate time that the player can be seen using a cheat in the report as well.

How to find a replay ID and Steam ID:

•   Select “History” from the main menu
•   Mouse over the replay, then click “Copy ID” and paste it in your report.
•   Start the replay and go to the scoreboard
•   Click on the suspected player’s name and “Copy Steam ID” then paste it in your report.

Click here for the EAC Cheat report: EAC: Insurgency: Sandstorm Cheat Report: https://www.easy.ac/en-us/support/sandstorm/contact/report/

If a player is exploiting game mechanics and does something that feels unfair but they’re not necessarily using hacks, (ie spawn camping, exploiting out of bounds areas, etc.) please take a screenshot or video. Send it along with a timestamp and an explanation of what is happening to our support email below so that our team can recreate and address the issue.

support@newworldinteractive.com

We have worked hard on Insurgency: Sandstorm to provide balanced gameplay for our fans and our team takes cheating very seriously. We appreciate our players out there who have been helping us crack down on cheaters in our game, and we hope that as we continue working with EAC we can keep the amount of players using hacks to a minimum.

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Offline Asid

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Re: Insurgency: Sandstorm Community Guidelines: Easy Anti-Cheat & Cheating
« Reply #1 on: January 17, 2019, 09:42:25 PM »
Community Guidelines: Cheating, Exploits, and Harassment

Hello again! Welcome to our guidelines on cheating, exploits, and harassment. In this post, we discuss different levels of abuse and how our community members can help us in dealing with these issues.

Cheating

We have partnered with Easy Anti-Cheat to help us find and ban players who use cheat software, hacks, or custom scripts to disrupt our players’ experiences in Insurgency: Sandstorm. We take cheating very seriously, so we appreciate all of our fans who help us in combating this issue.

If you come across a player that you suspect is cheating or if you find a cheat available for Sandstorm online, please fill out a Cheat Report for Easy Anti-Cheat to investigate. If you’re reporting a cheat for sale/download, please include a link to the relevant site. If you encounter a player who you think is using hacks or cheats, grab the replay ID of the match from the History section of the main menu and it include it in your report. Be sure to watch the replay first and include the approximate time that the player can be seen using a cheat in the report as well.

How to find a replay ID and Steam ID:

•   Go to the Main Menu
•   Select “History”
•   Mouse over the replay, then click “Copy ID” and paste it in your report.
•   Start the replay and go to the scoreboard
•   Click on the suspected player’s name and “Copy Steam ID”. Then paste it in your report.

Click here for the EAC Cheat report: EAC Cheat Report: https://www.easy.ac/en-us/support/sandstorm/contact/report/

For more information about EAC, including bans and appeals, check out our EAC post here: Community Guidelines: EAC & Cheating

Exploiting Design Issues

Our team has been working very hard to get Insurgency: Sandstorm to where it is today, and we are still developing improvements and new content for the future. That being said, we have seen some players exploiting bugs in design. Examples of this include:


•   Hiding in rocks/walls
•   Exploiting Out of Bounds areas
•   Glitching into unplayable areas
•   Spawn camping

If a player is exploiting these mechanics or does something that feels unfair (but they’re not necessarily using hacks), please take a screenshot or video along with an explanation of what is happening, and send it to support@newworldinteractive.com so that our team can recreate and address the issue.

Harassment/Trolling/Griefing

We have received some community feedback on issues with toxic players, offensive language, and trolling in Insurgency: Sandstorm. New World Interactive does not condone this type of behavior and we’re taking steps to ensure players are able to effectively deal with this whenever it is encountered. Some of these fixes and additions include:


•   Fixing the mute function so it carries over between rounds.
•   Adding toggleable profanity filters to text chat.
•   Adding spam protection to text chat.
•   The ability to vote to kick players on community servers.

It may take us some time to implement these features, but we are working on various plans to discourage toxic player interactions. We recognize that players intentionally harassing others can be pretty annoying. Whether they’re yelling something racist on the microphone, repeatedly (and purposefully) standing in the line of fire, purposefully teamkilling, or taking other actions that can be considered trolling or griefing, we get that it can be very frustrating or offensive. No matter how irritating this can be, don’t try to confront these players. Shooting them in retaliation or shouting back at them will not solve the issue. Hold Tab, hit that mute button, put those blinders on, and don’t feed the troll.

To see the full list of what’s coming next, check out our Community Update post. We have a ton of content planned for Insurgency: Sandstorm so keep the feedback coming! To report bugs in Sandstorm, check out our Technical FAQ. Having performance issues? Check out our Performance Tips.

I stand against Racism, Bigotry and Bullying

 

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