Terrible service from Majestic Software.

[Asid]

Majestic software and its servers are down!

Majestic are the developers of the £60 Dash 8 Q400 for FSX/P3D http://majesticsoftware.com/mjc8q400

From their FaceBook page. Posted quite a few hours after the outage.

*****ALERT BULLETIN*****

Fellow Captains,

As some of you may have noticed, we are having some technical difficulties with our server which has made the website, forum and authentication functionality inoperative at the moment. We sincerely apologize for the inconveniences that this has caused especially to new purchasers of the Q400. If you require use of a forum, please feel free to use our Unofficial forum over at the AVSIM forums (https://www.avsim.com/…/603-the-majestic.


IF you go to the link on that site, there is no mention. 

Problem is that their licensing server is also down. So if you buy it and need to acitvate or reactivate, you are out of luck. 

I contacted them before they posted on FB and no reply.   

Terrible service   

FB Page
https://www.facebook.com/Majestic-Software-Dash-8-Q400-249628718485404/

[Asid]

**************Alert Bulletin Update*************

23:00 24/05/18

Fellow Captains,

We have some partially good news in that the Majestic Software Website is back up and running. The key thing at the moment which we worked on re-activating was the "authentication system" for the Q400. Users are now able to install/re-install their Q400s, and access the User Area for required updates.

The unfortunate thing however is the the "forum" is still inoperative, we are still requesting that users post via the AVSIM forum (https://www.avsim.com/…/603-the-majestic-software-dash-8-s…/) if support is needed.

As always we thank you all for your continued patience and support.

Cheers,

The Majestic Software Team

[Asid]

Quote from the developer to a customer

Majestic Software Dash 8-Q400

 "It will be fixed when it is fixed! This is the solution to the issue at the moment."



 

[Asid]

As of today, 14/06/18, Majestic official forum is till down.

Hopefully they can bring it back as it had a lot of useful info.

[Asid]

The old forum is available in read only mode.

Would be great if Majestic gave more info and kept us up to date 

[Asid]

P3D V4 has just been updated to V4.3.

There is no information as to whether the Q400 is compatible. I have checked their page and FB.

Not good 

[Asid]

Update 28/06/18

The original "old" forum is partly available in read only mode.

The "new" forum
"If you were a previous account user on our the previous forum, you "will have to" register on our new forum, since the old accounts could not be transferred. We sincerely apologize for this inconvenience, but this was out of our control."

Majestic